A household name among photographers for over 40 years
A household name among photographers for over 40 years A household name among photographers for over 40 years
Winner of the best quality photo book in 2020
Winner of the best quality photo book in 2020 Winner of the best quality photo book in 2020
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Error message | Software is randomly crashing

Random, inexplicable software crashes usually relate to the computer itself. Primary storage, virus scanners, viruses, etc. This page lists and explains a number of possible causes.

A rule of thumb re. primary storage required for our software: after start-up (!) 2GB RAM should be just enough.

It may also be that an error occurred during installation / in the cache memory. In this instance you could see if reinstallation of the software resolves the issue. Run through the following steps:

Step 1: First, save the designs. With a Windows computer, you’ll find the “Profotonet Album Designer Projects” folder in the Documents folder on the C: drive. This will have the blueprints of previously designed albums in it. Make a copy of the contents, and save this on e.g. your desktop. On an Apple computer this folder can be found in the User folder.

Step 2: You can now uninstall the software. On a Windows computer use the uninstall icon in the “Profotonet Album Designer” folder (under C:\Programme Files). With an Apple computer drag the programme into the trash.

Step 3: After that, delete all “retained information”, by deleting the Profotonet folder from the “Application data” on your computer. You will find this folder in the User folder on the C: drive. This is often hidden (an example of such a path C:\Users\*yourusername *\AppData\Roaming).

Having completed the steps above, you can download the programme again.