Profotonet Reviewed 9,4 / 10 2907 clients
A household name among photographers for over 40 years
A household name among photographers for over 40 years A household name among photographers for over 40 years
Winner of the best quality photo book in 2020
Winner of the best quality photo book in 2020 Winner of the best quality photo book in 2020
Order overview
Back to FAQ archive

Error message | File memory cannot be found

When the software indicates it cannot find the memory of photo file x when opening/ordering a project, then the file in question is too big. The solution is to tweak and decrease the file in question to the positioning size. Taking into account that the print resolution is calculated in ppi, not in ppcm; a file of, say, 30×40 cm on 300 ppcm for page size positioning in a 30×40 album is nearly 3x too big! This will have to be converted into 30×40 cm at 300ppi.