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Error message | Out of bond exception

When the software gives the “Out of bond exception” message when placing your project order, this is most likely to be caused by a file that’s too big. Or, a file in the software can be overtly zoomed in, resulting in much of the image falling outside the frame. In both instances, the solution is to better prepare the photo in terms of positioning size, in an external photo editor (so reducing pixels, or further cropping to the preferred cutout).

Should that not resolve the issue, please send us a screenshot of the error message and precise details of when the problem occurs. Please also tell us your computer’s operating system and type.