Photo book delivery time max. 5 days Photo book delivery time max. 5 days
My photo is damaged. What do I do?
Despite taking meticulous care, things can go wrong from time to time. Please therefore double check the packaging is intact before the courier leaves. If it is damaged, refuse acceptance. Next, get in touch with our Customer Service, so a replacement instruction can be issued. If you have already accepted a package and notice some damage afterwards, likewise, please get in touch with our Customer Service. Keep the original packaging in the event you send it back as a returns item. To facilitate prompt processing, it is vital you email our Customer Service photos of the damage. Remember to give your order number.