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Error message | Interrupted photo book upload freezes straight away

Have you interrupted the upload, or accidentally closed the software whilst uploading the photo book? This is easy to sort out. Here’s what you do:

Step 1: Open the Album Designer and select “Show Basket”.

Step 2: By the ordered project you will see the message “Wait for files”.

Step 3: Select the right file and then “Send files”.Your order will now be resent to us. Once we have safely received the files, you will see the following message: “Your order has been successfully uploaded to our server.”

Step 4: If you have ordered multiple projects simultaneously, you will see the message “The following projects in this order have not been sent.” Do you wish to send all the projects, or just a selection?” Select “All projects”. All projects will now be uploaded.