Privacy statement Profotonet

In our data processing, we comply with the requirements set by privacy legislation. This means, among other things, that we:

• clearly define our purposes before processing personal data, through this privacy statement;
• limit the collection of personal data to only what is necessary for the stated purposes;
• ask for your explicit consent before processing your personal data in cases where consent is required;
• take appropriate security measures to protect your personal data and require the same from parties that process personal data on our behalf;
• do not retain your personal data longer than necessary for the specific purpose for which it was collected;
• respect your rights to access, correct or delete your personal data upon request.

Profotonet is the controller responsible for data processing. In this privacy statement, we explain which personal data we collect and use, and for what purposes, via the website www.profotonet.com/en/. We recommend that you read this statement carefully.

If you have any questions or would like to know exactly what data we store about you, please send an email to [email protected].

Order processing

When you place an order with us, we use your personal data to process it properly. We may share your personal data with our delivery partners to ensure your order is delivered to you. We also receive information about your payment from your bank or credit card provider.

For this purpose, we use your email address, phone number, billing address, name and address details, and payment information. We do this based on your consent. We store this information until your order has been completed. Certain customer data is retained for a longer period due to statutory tax retention obligations.

If you return an item purchased online, we ask you to complete the return shipping label or the model withdrawal form (name, address, order number, reason for return (optional)). We need this information to process your returned item(s) and, where applicable, to send you a replacement or refund the purchase amount.

You can also return or exchange an online purchase in one of our stores. Items purchased in our stores can likewise be returned or exchanged in-store.

Your account

For certain parts of our website, you need to register first. You’ll be asked to provide personal information and choose a username. We then create an account that you can access with your username and a self-chosen password.

For this, we use your email address, IP address, name and address details, billing address and phone number. This is done based on your consent. We retain this information for up to six months after you close your account.

We store this information so you don’t have to re-enter it each time and so we can contact you in connection with the performance of the agreement. You can update your details at any time via your account. For questions, changes or deletion of your account and/or personal data, you can email us at [email protected].

Statistics and profiling

We collect statistics on the use of our website. These statistics help us improve the website, for example by showing only relevant information. We always respect your privacy when doing so.

We may combine your personal data from different sources to provide you with the best possible online shopping experience. This includes linking data such as account details, purchase history, reviews you’ve posted, and your browsing behaviour on our website across different devices (computer, smartphone or tablet). We may also supplement or optimise your data with information from public sources or sources you’ve authorised us to use. We do this to improve our services and tailor them better to customer preferences, based on our legitimate interest.

Advertising

We may send you promotional messages about offers and new products or services via:

• post
• email
• social media
• our website (via push notifications)
• SMS or other digital messaging platforms

You can object to receiving such advertising at any time. Each letter explains how to do this, every email contains an unsubscribe link, and you can also block us or update your preferences via your account.

Reviews

Reviews help our customers make informed choices. When you write a review, you can choose whether your personal details or name are visible to other visitors, or use an alias instead. You can also indicate whether we may contact you in response to your review.

Each review automatically indicates whether the product was purchased from Profotonet. This helps ensure transparency and reliability of reviews on our website. We verify purchases based on order data.

We only publish reviews with your consent. Because reviews remain valuable to customers over time, we store them until you ask us to remove them or until they are removed under our review terms.

Advertisements

Our website displays advertisements. We analyse how users interact with them to ensure future ads and offers are as relevant and appealing as possible.

Cookies

Our website uses cookies. Cookies are small files that store information so you don’t have to re-enter it each time and so we can recognise returning visitors.

When you visit our website for the first time, we display a notice explaining the use of cookies. Where required by law, we ask for your consent to use cookies.

You can disable cookies via your browser settings, but some website features may not function properly as a result.

We have agreements with third parties that place cookies regarding their use, but we don’t have full control over how they handle cookies. We recommend reviewing their privacy policies, as these may change from time to time.

We use Google Analytics to analyse website usage. We have a data processing agreement with Google, which includes strict rules on data use. We allow Google to use Analytics data for other Google services and have IP address anonymisation enabled.

Disclosure to third parties

We work with certain companies that may receive the personal data mentioned above from us.

We will not share the data you provide with other parties without your consent, unless this is legally required or permitted. In some cases, Profotonet is legally obliged to process and share certain personal data with third parties, such as the police in the context of a criminal investigation or a supervisory authority.

Security

Profotonet takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you believe that your data is not properly secured or there are indications of misuse, please contact us. Our contact details are listed below.

To protect your data, we take at least the following measures:

• Access to sensitive data (including personal data) is protected by a username and password and, where available and appropriate, a second authentication factor.
• We take physical security measures, such as locks and secure storage, to protect systems in which personal data is stored.
• We use secure (HTTPS) connections to protect all information exchanged between you and our website when you enter personal data.
• We keep logs of all access to personal data.

Minors

If you are 16 years old or younger, you may only use our website and/or services under the supervision of your parents or legal guardians. We therefore do not intentionally process personal data of individuals under the age of 16.

If, as a parent or legal guardian, you become aware that we have inadvertently processed personal data of your minor child, please contact us.

Photographic material of minors

Although our services are not specifically aimed at minors, through certain services we provide (such as school photography via Profotosales), we may process photographic material and other information relating to minors. Our customers (for example photographers) supply this image material to us and are themselves responsible for ensuring appropriate privacy agreements with the individuals concerned (parent/guardian/caretaker of the minor). This includes, for example, obtaining consent for taking, printing and delivering photographs. Profotonet is not responsible for matters that occur elsewhere in the privacy chain.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. We recommend reviewing this statement regularly to stay informed of any updates. We will make every effort to announce changes separately where possible.

Accessing, correcting and deleting your data

If you have questions or would like to know which personal data we hold about you, you can contact us at any time. See the contact details below.

You have the right to:

• receive an explanation of which personal data we process and for what purpose;
• access the specific personal data we hold about you;
• have inaccuracies corrected;
• have outdated personal data deleted;
• withdraw your consent;
• object to certain uses of your data;
• request the transfer of your data in a computer-readable file to yourself or another organisation you designate.

We use an identification procedure to ensure that data is only amended or deleted at the request of the correct individual.

Filing a complaint

Of course, we are happy to help if you have questions or complaints about the processing of your personal data. You can contact us at [email protected]. If you believe we are not handling your concerns appropriately, you have the right to file a complaint with the supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Contact details

ProFotonet B.V.
Rietbaan 17
2908 LP Capelle aan den IJssel
The Netherlands
Email: [email protected]
Phone: +31 (0)10 264 0410